Order & Shipping

Dear customer,

In this article, we would like to discuss with you the processes surrounding ordering and shipping electronics items in our online store. We understand that a smooth ordering and shipping process is essential for a positive shopping experience, which is why we have done our best to make this process as efficient as possible.

The ordering process.
The ordering process in our online store is simple and intuitive. You can browse our product catalog or use the search function to find specific electronics items you want to order. Once you have found your desired item, click on the "Add to Cart" button to add it to your shopping cart.
In your shopping cart, you have the option to add any extras, such as warranty extensions or accessories.
You can then proceed to the checkout process where you enter your personal details, such as name, address, and payment details.
All information you share with us will be treated confidentially and only used to process your order.

Shipping and delivery.
Once your order has been placed and paid, we will immediately get to work to ensure that your electronics item is delivered to you as quickly as possible. Our logistics partners ensure safe and reliable shipping to your specified address.
Shipping, packaging, and handling costs are 9.95 euros in across Europe.
It usually takes 1-3 business days for your order to leave our warehouse. Once your package has been shipped, you will receive an email with a track & trace code with which you can track the status of your shipment. This allows you to know at any time when your package is and when you can expect it.
We strive to package all our electronics items with great care so that they are well protected against possible damage during transport. If something unexpectedly goes wrong during the shipping process and your item arrives damaged, please contact us immediately. We will do everything possible to resolve the problem as quickly as possible.

Returns and customer service.
We understand that returning our products is an important issue for you as a valued customer of our Global Box store.
We will discuss our returns' policy in detail, with special attention to the issue of paying for the shipping costs yourself.
At our online store, we strive to provide high-quality products and excellent service.
We do our utmost to ensure that all products that we sell meet the highest quality standards.
If you are nevertheless not satisfied with your purchase, we have a returns' policy that clearly states your rights and our responsibilities.
The returns process starts by submitting a return request within 14 days of receiving your order.
You can contact our customer service by telephone, e-mail, or the contact form on our website.

Note: Digital products and downloads are excluded from returns. Also read Terms & conditions Digital

Please include your order number and the reason for the return.
Our team will then respond as quickly as possible and provide further instructions on how to return the item.
Regarding shipping costs, we would like to point out that our online store has a policy whereby the customer is responsible for paying these costs for returns. This also applies to our products.
It is important to understand that we as a company cannot bear these costs, given the nature of electronics products and the potential impact on our profit margins.
We understand that this may be disappointing to some customers, but we would like to emphasize that we do our best to communicate this clearly on our website and during the ordering process. We strive for transparency and honesty in all our business practices.
In addition, we would like to emphasize that it is significant to carefully consider your purchases before making a purchase. We recommend that you carefully read the product descriptions, specifications, and customer reviews to ensure that the item meets your expectations. If you have any doubts, our employees are always ready to answer any questions and provide you with advice.
Finally, we would like to emphasize once again that we are committed to your satisfaction as a customer. Should a situation arise where you are not satisfied with your purchase, please feel free to contact us. We strive to find a suitable solution together.
Thank you for your understanding and the trust you place in our Global Box store.

Kind regards, Global Box Company